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It's Personal - For the Customer and For You
Rick Stein on customer service
A motivational video for anyone in direct contact with customers. We’ve teamed up again with Rick Stein and his team to demonstrate the skills and attitudes that underpin their reputation for great customer service. We also look at the key issues for team leaders and give advice on ‘difficult’ custo... read more
New Release
DVD style course with completion certificate only
Recipe for Change
A case study about the management of change in TV chef Rick Stein’s Seafood Restaurant business. Rick and his colleagues identify the factors that that have been critical in enabling them to implement change successfully. These are universal messages that can be helpful to managers in any kind of or... read more
New Release
DVD style course with completion certificate only
Recipe for Success
How to lead and motivate a team successfully
An inspirational case study for new managers, a shot in the arm for those already doing it. Managers with a technical or professional background can find themselves running a team with little formal training. It happened to TV chef and successful businessman Rick Stein. Rick shares with us what he’s... read more
New Release
DVD style course with completion certificate only
